Privacy Policy

This document was last updated in December 2018.

This Privacy Policy describes how your personal information is collected, used, and shared when you do business with us, and when visiting cyanforensics.com or cyanprotect.com (the “Site”).

Cyan Forensics stores and processes contact information, and records of conversations with people we meet or interact with, to help us remember who we’ve talked to and what about. This also helps us to share information within the team. We may also record your information if you interact with us through the website, for example by downloading a document or signing up to a mailing list. Sometimes we may combine this with information from public sources (for example adding your job title from your LinkedIn profile).

We’re not in the business of selling your personal data, nor do we want to do anything with it that you wouldn’t expect us to or that you wouldn’t approve of. If you have any questions or concerns about how we use your personal data, please contact us.

Who Are We?

We are Cyan Forensics Ltd, a software company dedicated to providing law enforcement with cutting edge rapid digital forensic triage software.  We are a private limited company registered in Scotland (SC538756) and working from CodeBase, 3 Lady Lawson Street, Edinburgh, EH3 9DR, United Kingdom.

Privacy Statement for Cyan Forensics Ltd – Customers and Other Business Contacts

We store an process information about people we come into contact within the course of our business. This helps us to remember any interactions we have had, and helps us to make sure we can respond appropriately to any enquiries. It also helps make sure that we can share this information internally within our team.

The information we store comes from one or more of conversations, e-mail, business cards, website activity, competition entry forms, as well as information gathered from public domain sources and supplied to us by third parties.

The information we store may include contact details and records of our communications. It also includes information relating to whether or not you consent to receive electronic marketing.

The lawful basis for processing this information is legitimate interest relating to our commercial activities. If we have a contractual relationship with you, we may also hold information on the lawful basis of contract. We may also hold information on the lawful basis of legal obligation.

We will retain this information unless we are required to erase it.

We may use services provided by third parties to store and process your data on our behalf, for example, CRM systems and mailing list management tools. We will always ensure that these services help us to protect your privacy and comply with relevant regulations. Some of these services may be hosted outside Europe, including Canada and the United States of America.

We will not pass your data to third parties for their own use.

Personal Information We Collect Online

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Cookies

We may use any of the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Switching off cookies may prevent you from taking full advantage of our website.

How do we use your information?

We use the information you provide to

  • fulfil contracts we might have with you, or otherwise to pursue our legitimate business interests
  • communicate with you, to improve and optimise the Site (for example, by generating analytics about how you browse and interact with the Site), and
  • Improve and optimise our internal business processes (for example, to assess the success of our marketing programmes).

Sharing your Personal Information

We use your personal information in a variety of tools, and in doing so the third parties who provide those tools to us gain access to your data. We only use tools where we have checked that the tool makers’ policies on privacy and data security match or exceed our own.

Your information will not be provided to other parties unless that party assists our legitimate business interests. For example, your information will never be sold or loaned to third parties for third party advertising or marketing purposes.

For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We use MailChimp to send our email newsletters and allow you to manage your email subscription preferences. You can read more about how MailChimp uses your Personal Information here:  https://mailchimp.com/legal/privacy/

We use CapsuleCRM to record our interactions with you. You can read more about how CapsuleCRM uses your data here: https://capsulecrm.com/privacy/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Online Security

Information transmitted over the Internet can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Your Rights

You may have rights relating to your personal information under regulations such as GDPR. These rights may include

  • The right of access – You can receive a copy of the personal data we hold about you.
  • Right to rectification – You can request your personal data to be up to date and accurate.
  • Right to erasure – You can request to have your personal data erased unless it is needed to fulfil our legal obligations.
  • Right to data portability – You can request to have your data available to you in a structured format.
  • Right to restrict processing – You can request the organisation to stop processing your personal data.
  • Right to lodge a complaint – You have the right to file a complaint with the data processing authority in your local country.

If you would like to get in touch with us concerning these rights, please write to us at the address listed on this page.

Transferring your information outside of Europe

The information which you provide to us will be transferred to countries outside the European Union (“EU”), including to Canada and the United States.

By submitting your personal data, you’re agreeing to the transfer, storing or processing of your data outside of the EU. When we transfer your information outside of the EU in this way, we take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Data Retention

We will retain information for our record unless we are required to erase it.

Changes

We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please write to us at:

Cyan Forensics
CodeBase
3 Lady Lawson Street
EDINBURGH
EH3 9DR
United Kingdom